Terms and Conditions
Complexo Farmacêutico da Guerra Junqueiro, S.A. headquartered at Av. Guerra Junqueiro n.º30-B, 1000-167 in Lisbon, with commercial registration n.º 509 342 485 is the owner of this website under the brand Farmácias Progresso.
The content of the website pages www.farmaciasprogresso.pt is for general information and use only. It is subject to change in terms of use and contracting without prior notice, as well as modifications at any time of the information and commercial offers presented on products, prices, promotions, commercial conditions, and services.
General Terms
By using the website www.farmaciasprogresso.pt, the user implicitly acknowledges having read, understood, and agreed with the Terms of Use and Privacy Policy on this website.
The user is responsible for keeping their personal information complete, updated, and truthful. Farmácias Progresso cannot be held responsible for information provided by the user.
Access and use of the Farmácias Progresso website require the user to be of legal age to use all available services, so they can be held accountable and legally responsible for all actions performed through the website, including purchases and payments.
Publication, manipulation, distribution, or reproduction of any content on this site in any format, or linking it to any business or company, is not permitted. Customers may save, print, or display site content for personal use only. Farmácias Progresso reserves the right to block services or functionalities, as well as delete or block personal information with notice, in case of legal term violations or misconduct, and to report illegal acts to authorities if applicable.
Professional Advice
All information on our website or any information provided by our staff via phone, email, fax, letter, or any other communication is solely intended to inform and assist the customer in the purchasing process, and does not replace consultation with specialists or your doctor, if applicable.
Product Information
Product images on our website may not exactly match the delivered products. We recommend always checking product descriptions for details. Product information is provided by laboratories and manufacturers, and we assume no responsibility for this information.
Prices
Prices displayed on the Farmácias Progresso website may differ from prices in physical stores. Prices and product specifications may change without notice, and the price applied will always be the current price at the time of purchase. Despite our efforts, some products may have incorrect prices. If a product price is lower than advertised, the difference will be refunded. If higher, the customer will be informed by email and can accept the new proposal or cancel the order. All prices include VAT at the current legal rate. Additional shipping charges may apply depending on the product(s) and delivery area.
Stock Shortages
If a temporary stock shortage occurs, customer orders will be on hold until delivery is ensured. The customer will be informed by the registered email. If an order includes immediate and non-immediate availability products, the order may be split by contacting [email protected] to deliver items separately.
Campaigns and Promotions
The Farmácias Progresso website frequently has promotional campaigns that may be exclusive online or differ from in-store campaigns. Online-exclusive campaigns may apply to product categories, brands, or specific references.
Farmácias Progresso reserves the right to change its campaign and promotion policy at any time. All campaigns are subject to stock availability and may be interrupted if stock runs out.
Medicine Sales
On the Farmácias Progresso website, it is possible to buy Non-Prescription Medicines (MNSRM) and Prescription Medicines (MSRM). Online sales and home delivery are subject to strict legislation and control for safety. The delivery of MSRM and MNSRM depends on exclusive pharmacy dispensation within national territory and can only be performed by pharmacy staff on-site or at home. Delivery is limited to the municipality of the pharmacy and neighboring municipalities.
Customer Complaints
Farmácias Progresso prioritizes customer needs and product quality. If any issues arise during purchase, delivery, or exchange/return, complaints can be sent to [email protected], mentioning "Complaint" in the email subject. We will do our best to resolve issues promptly. Alternatively, the website provides the Electronic Complaints Book. Customers may consult the Consumer Portal.
Customer Support and Contacts
For additional information, contact Farmácias Progresso via email [email protected] or by phone, Monday to Friday, 09:00-18:00 at 219 200 459. Alternatively, use our Contact Form or directly contact any physical store listed on our website.
By purchasing on the Farmácias Progresso website, you agree to the Terms and Conditions described herein.
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